FAQ:
1. Are you a factory or trading company? * We are a factory specializing in all kinds of tool carts. We have over 15 years of experience in different kinds of products which include: Hand Trucks, wheelbarrows, Garden Carts, Hose Reels, Aluminum and Fiberglass Ladders, and unique Storage Shelving Systems. ---------------------------------------------------------------------------------------------------------------------------------- 2. What are your payment term and delivery time? * a. TT 30% in advance, other against copy documents. * b. Irrevocable L/C at sight. * c. And sure, EXW price & cash are also acceptable * d.The delivery time is 20-45 days after the order be confirmed. But for the exact date, please check with our sales team. ---------------------------------------------------------------------------------------------------------------------------------- 3. How are the goods being packed? Goods can be wrapped by plastic banding plus stretch film, palletized or any other packing upon customer's request. ---------------------------------------------------------------------------------------------------------------------------------- 4. What is your average production delivery time? 2-3 weeks against formal order and deposit. ---------------------------------------------------------------------------------------------------------------------------------- 5. I'm not sure about your product, can you send me a sample for reference? Our standard product samples are free of charge except for the freight fee. For customized products, a sample fee, as well as the freight fee, are charged. ---------------------------------------------------------------------------------------------------------------------------------- 6. I would like to have my own design products and qty is not that big, is it ok? Yes, we can go with your customized design, no matter small or big qty. However, please understand the cost will be different.
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